Help CenterIf your transaction has not come through, first, find out the typical processing time for the payment method you used. You can do this by clicking on this link. In your personal account, you can check the status of your deposit (instructions on how to do this can be found here;
If the standard processing time has passed or if your deposit is marked as "REJECTED" follow these steps:
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Contact us through live chat or email at support@bluechip.io.
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In your request, make sure to include the date, time, amount, and deposit method.
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Send us a screenshot from your banking app or e-wallet that clearly shows the transaction details, including the amount, time, date, and transaction number.
Here is an article about deposit request processing time - link
And here is an article about deposit statuses - link
P.S. If you used PayTM, PhonePe, or UPI for your deposit, please be aware that you may need to confirm your deposit. To do so, follow these steps:
- If you are still on the deposit page, copy the provided code.
- If you have already closed the deposit window, click on the "DEPOSIT" button in the top right corner, select the same payment method, enter the same amount as in your screenshot, but skip the payment step. Then, paste the code you copied earlier into the confirmation field