Understand Your Deposit Status

In your personal account, you can check the status of your deposit (instructions on how to do this can be found here.

Here is what each status means:

• Processing: The payment has been initiated and is currently being processed by the payment provider.

• Rejected: The transaction could not be completed. If you see this status, please contact our live chat with a screenshot of your payment showing the date, time, amount, and transaction number.

• Completed: The transaction was successfully processed, and the funds have been credited to your balance.