Help CenterWhen playing in our BlueChip casino, it is important to ensure that your account is verified. This is to protect both the casino and the player, as it ensures that the player is of legal age and that all funds are secure. Verification statuses can be found in your casino account and can range from pending to verified.
If your verification is in a "Pending" status, this means that the casino is still processing your documents and verifying your identity. This process can take up to 24 hours, depending on the documents submitted.
If your verification status is "Rejected", this means that the casino has not been able to verify your identity. In this case, it is best to contact the casino's Live Chat support team to determine which documents need to be re-uploaded for successful verification.
Finally, if your verification is successful, your status will be changed to "Verified". This means that you can now make deposits, withdrawals, and play games as normal. It is important to remember that we may require additional verification if you wish to withdraw funds.
Verification statuses are an important part of playing online casino games. By ensuring that your account is verified, you can be sure that your funds are secure and that you are playing legally.