Help CenterIf you have completed a wager and the money has disappeared, don't worry - it's not a technical bug. This is likely due to the bonus conditions associated with the wager. Different bonuses have different conditions, and it's important to take the time to read the Terms & Conditions (T&C) of every bonus. To check the conditions, click on the "i" letter in the right upper corner.
For example, some bonuses have a maximum limit of winnings from the bonus balance. The First Welcome Bonus, for instance, has a max withdrawal limit. For the 'Slots & Instant' offer in India, this limit is ₹45,000 / €560 / $560 / 600 mBTC / 0.47 ETH / 10,843 TRX / 5.04 BCH / 1,459.2 XRP / 7.96 LTC / 560 USDT / 6,911.6 DOGE / 2.05 BNB, while for the Canadian First "Slot" Welcome Bonus offer, it is C$1,500 / 300 mBTC. This means that the maximum amount you can withdraw from the bonus balance is capped at these respective sums.
It's important to read the Terms & Conditions (T&C) of every bonus to make sure you understand the conditions associated with it. This will help you avoid any unpleasant surprises when it comes to withdrawing your winnings.