How long does it take to resolve a withdrawal request?

We always aim to resolve any transaction issues as quickly as possible. Rest assured that our team will do everything in our power to investigate your case and ensure your funds are safely delivered to you.

Once you provide our support team with your transaction details and bank statements, we immediately launch an internal inquiry and contact the payment provider's financial department to locate your funds. Because this process involves coordination with external banking systems and clearing networks, it requires a specific technical procedure.

• Average Investigation Time: On average, it takes about 72 hours to receive a final update from the payment provider and completely resolve the issue.

• How you can help us speed it up: The absolute best way to help us fast-track the investigation is to provide accurate documents right away. When contacting us, please immediately send a full bank statement (covering the period from the date of the withdrawal request up to the current day) in PDF format.

We appreciate your patience and cooperation while we work hard behind the scenes to get this sorted out for you!