Help CenterFirst of all, please don’t panic. Your funds are absolutely safe, and you will receive them. Delays can happen due to various technical reasons on the payment provider's side, but they are always resolvable.
To find out exactly where your money is right now, please follow these instructions:
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Check your transaction status: Before reaching out to support, please check the current official status of your cash-out request in your [Transaction History], you can check how find it here. You can find a quick breakdown of what your status means below, or read our detailed guide on [Withdrawal Statuses Explained].
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Pending — The transaction is waiting for the Casino's approval (it can take up to 12 hours).
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Approved — Confirmed by Bluechip, but currently being processed by the payment system.
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Rejected — The transaction was declined. Please prepare your details and contact us.
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Completed — Successful withdrawal, credited to your account.
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Submitted — The application wasn't fully completed. Please make another attempt.
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Check the processing time: Pay attention to the time of transaction processing indicated on the site by the payment systems.
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What to do if the time has expired: If the waiting period assigned by the payment method you have chosen has expired and your withdrawal has not been credited to your bank account, please contact us by Live Chat or by email support@bluechip.io, for clarification of information regarding your REJECTED withdrawal, and send:
To get help instantly without extra questions from the agent, please send:
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The exact date, time, and sum of the withdrawal.
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A full bank statement or a screenshot from your e-wallet covering the period from the date of the withdrawal request up to the current day (to prove the funds weren't received).